Customer Experience Director

Job Description : Customer Experience Director - 50-60k AED plus family benefits including schooling We are looking for an experienced Customer Experience Director to build the department from scratch. Requirements: - Significant experience working in industries that serve high volumes of customers, such as aviation, e-commerce, retail, hospitality, telecommunications, or similar sectors. - A strong background in customer experience management, including a proven track record of improving customer satisfaction, loyalty, and overall experience - Demonstrated experience in creating and building a customer experience department or team from the ground up. This includes establishing processes, hiring and training staff, and implementing systems to deliver exceptional customer service. - Strong leadership skills and experience in managing teams - The ability to develop and implement a customer experience strategy aligned with the company's overall goals, including setting clear objectives and key performance indicators (KPIs). - Proficiency in using data and analytics to make informed decisions and continuous improvements in the customer experience. - Familiarity with customer relationship management (CRM) software, as well as other technology tools used in customer experience management. - The capacity to adapt to changing customer needs, market trends, and industry shifts to maintain a competitive edge in the customer experience field.

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