Group Operations Director

Job Description : GROUP DIRECTOR OF OPERATIONS HOTELS BARBADOS We invite an operational leader to join our senior management team, charged with enhancing and sustaining exceptional hospitality standards. The Group Director of Operations will oversee all hospitality teams at both resorts (totalling over 500 employees), with responsibilities encompassing including rooms division, all food & beverage outlets, spa, and retail spaces. This role is pivotal to our future resort development and will play a key role in cultivating a culture of training and employee advancement as we continue to grow. Build, inspire, and manage the hospitality team to attain guest satisfaction and financial targets across Rooms & Commercial divisions. · Collaborate closely with the Finance team to achieve resort budgetary goals and establish short and long-term strategic objectives. · Maintain strong communication with senior representatives from Hilton Grand Vacations Club, ensuring alignment of our operations with Hilton brand standards as needed. · Cultivate strong relationships with members and owners of the residences. · Promote a collaborative culture to drive operational success. · Vigilantly monitor and control expenses to ensure cost-efficiency and profit. · Evaluate and enhance the efficiency of both internal and external operational processes. 15 years of senior management-level operational experience in managing large resort properties, preferably in the luxury sector. · Profound understanding of the intricacies of running a complex hotel/resort operation with a large food & beverage component. · Strong financial acumen, with experience in budgeting and a results-oriented mindset. · Proficiency in data analysis and performance/operation metrics. · Exceptional decision-making and problem-solving abilities. · A business-oriented mindset coupled with outstanding organizational, leadership, and talent development skills. · A self-driven, well-organized, and results-focused professional. Director

---

Back