General Manager

Job Description : GM AFTERSALES FOR AUTO THAILAND ( OPEN TO EXPATS) a leading automotive company located in Thailand. We are committed to delivering high-quality vehicles and exceptional customer experiences. As the company expands its operations, we are seeking a dynamic and skilled General Manager (GM) (x1 vacancy) to lead the Aftersales & Service department. The General Manager (GM) of Aftersales & Service will be responsible for overseeing and managing all aspects of the aftersales service operations with all branches within the company. This role requires a strategic leader with a strong focus on customer satisfaction, service quality, and efficiency. The GM will oversee developing and executing strategies to enhance the overall aftersales service experience, maximize revenue opportunities, and uphold the company's reputation for excellence. The General Manager (GM) of Aftersales & Service will be responsible for overseeing and managing all aspects of the aftersales service operations with all branches within the company. This role requires a strategic leader with a strong focus on customer satisfaction, service quality, and efficiency. The GM will oversee developing and executing strategies to enhance the overall aftersales service experience, maximise revenue opportunities, and uphold the company's reputation for excellence. This role offers a competitive base salary with attractive benefits. Develop and implement aftersales strategy Formulate and execute comprehensive after sales and service strategies aligned with the company's business goals Analyse market trends, customer needs, and competitor activities to identify opportunities for improvement and growth Establish and maintain high customer service standards across all aftersales touchpoints Implement feedback mechanisms and processes to monitor customer satisfaction and address any issues promptly Manage service operations, oversee service centres, workshops, and spare parts departments to ensure seamless and efficient operations Ensure timely and accurate resolution of customer complaints and technical issues Spare parts management, develop and implement effective spare parts inventory management strategies Monitor spare parts availability and distribution to minimise downtime for customers Team leadership and development, recruit, train, and develop a competent team of service professionals Foster a positive and motivated work environment that encourages teamwork and individual growth Prepare and manage the annual budget for the Aftersales & Service department Monitor financial performance and take appropriate actions to achieve revenue and profitability targets Quality control and compliance, ensure compliance with company policies, industry regulations, and safety standards. Implement quality control measures to maintain service excellence. Collaborate with other departments, including Sales, Marketing, and Manufacturing, to optimise service processes and customer experience To succeed in this role, you must have the ability to deliver work effectively and co-operatively with management and your team, across borders and internal matrix under pressure with strong leadership skills. Bachelor’s degree in business administration, Automotive Engineering, or a related field. A Master's degree is a plus Proven experience (12-15) in aftersales service operations within the automotive industry, with a track record of successful leadership Strong understanding of automotive service processes, spare parts management, and customer service best practices Excellent leadership and communication skills, with the ability to motivate and lead a diverse team Strategic thinker with the ability to analyse data, identify trends, and make data-driven decisions Customer-centric mindset with a commitment to delivering exceptional service experiences Knowledge of industry regulations, compliance requirements, and safety standards Fluent in both written and spoken English; knowledge of Thai language is advantageous

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