Deputy Service Head

Job Description : DEPUTY SERVICE HEAD NIGERIA FOR 2 & 3 W 20+ years experience Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner. Demonstrates reliability in all actions with customers and employees. Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity. Effectively manages employee productivity, store expenses and inventory. Reaches established monthly goals. Follows daily opening and closing procedures accurately. Learns and maintains current product knowledge on all tires, service and other product lines that are represented as well as those of competitors. Maintains accurate inventories for tires, parts and other product lines. Understands, follows, applies and communicates all current and newly-written policies to subordinates. Reports to other locations to fill-in for the manager, if required. Responds accurately and on time to all administrative and paperwork duties and deadlines including training, time records, invoices, evaluations, deposits, etc.

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