After Sales Director

Job Description : AFTER SALES DIRECTOR UAE Aftersales Director to oversee and optimize their aftersales value stream, spanning spare parts, service, and body shop operations. An Ideal candidate has to be a seasoned automotive industry leader with a proven track record in aftersales operations, The candidate needs to excel in driving performance and enhancing customer satisfaction. Were seeking a dynamic Aftersales Director to oversee and optimize our aftersales value stream, spanning spare parts, service, and body shop operations. - 10+ years of managerial experience in the automotive industry - Proficiency in English and Arabic (both mandatory) - Prior experience in the Iraqi market (a definite plus) - OEM background is essential - Bachelors degree in Engineering, Business Management, Automotive or a related field; MBA or equivalent is advantageous - Demonstrated leadership, problem-solving, and team coaching skills - Exceptional customer-centric mindset - Proficiency in Data Analytics and KPI management - In-depth knowledge of automotive service processes, parts, and maintenance - Aftersales business planning and strategy development - Aftersales KPI and performance management - Spare parts performance optimization (fulfillment, inventory efficiency, and profitability) - Service performance enhancement (efficiency, quality, customer satisfaction, and profitability), encompassing PDI, mechanical maintenance, and collision repairs - Team leadership: recruitment, performance management, and skill development - Operational excellence and policy implementation (process management, reporting, quality, pricing, etc.) - Principal relationship management (business planning, reporting, warranty, pricing, etc.) - Continuous monitoring of market trends and competitive landscape - Business development and revenue growth management - Network development and performance enhancement

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