Retail Head

Job Description : RETAIL HEAD SEYCHELLES 12+ years experience Manage the day-to-day operational & supervision of all movement, distribution goods in the company. Planning & Analyzing business budgets, payment and processing shipment Responsible for all supply chain Plays a key part in overseeing the performance of Warehouse Managers, Delivery drivers and Handymen Analyze and improve organizational processes, all with the aim of improving quality, productivity and efficiency hence leading to increased profit. Planning and managing logistic, warehouse transportation and customer services Direct, optimizing and coordinating full order cycle Liaising and negotiating with suppliers, manufactures, retailers and consumers Keep track of quality, quantity, stock levels, delivery times, transportation cost and efficiency Manage inventory and organize Warehouses as per the company requirement. Arrange warehouse, catalog goods, plan routes and process delivery Ensuring that staff attendance are monitored and records are kept Manage opening and closing of all warehouses Manage replacement of staff if absent and respond to any issues / customer complaints Manage training and supervising of Warehouse Managers, Delivery drivers, Handymen Report shortages of goods transactions, evaluate budgets and expenditure Identifying any unusual activity in the reports (if any) and reporting to the concerned Have regular meetings with Purchasing, Marketing & Sales Managers with regards to availability of stocks, shipment panning and overseas payment. Be part of the selected incoming goods, contracts and wholesales rates Staying in constant communication with Sales & Marketing / Purchasing Managers Constantly Increase quality of customer service Track and maintain leave applications, sick leave and overtime Discussing with employees on performance appraisals, addressing employee performance and putting corrective action plan Supervise, coach and train warehouse workforce Meet cost productivity, accuracy and timeliness targets Required skills 1. Customer Service: Maintain quality controls/satisfaction records, constantly seeking new ways to improve customer service and location accuracy goals. Provide input t and direction to customer service regarding performance enhancement reviews for all staff. Increased customer satisfaction by providing a fast and more personalized customer service 2. Communication: interpersonal skills and problem solving skills. Communicates clearly and effectively 3. Loyalty: Must have a strong allegiance and support to the company and management. 4. Accountability: Be accountable for all decisions made 5. On-Time Delivery: Ensured On-time delivery meet customer demand 6. Logistic: Manage operation staff by providing logistic guidance, direct, integration, planning, programming, administration, and budgeting 7. Supply Chain: Negotiate with suppliers or customers to improve supply chain efficiency or sustainability. Monitor supply chain management function for effectiveness and accuracy 8. Inventory control: Main supply and inventory control management function. Managed logistic and fleet operations for company inventory control, warehouse and order fulfillment activities 9. Property Accountability: Advised mid managers /supervisors on supply chain management, transportation operation, facility management, budget, and property accountability Ensure that supporting documents are posted through the property book system for property accountability accuracy 10. Purchased Order: Prioritize financial request and preparing full range of financial transaction (vendor /payee setup & creating purchase order. Communicate with suppliers to obtain quotations, as well as updates regarding status of outstanding purchase BBB 11. Inventory Management: Developed and established distribution center structure (Receiving/Picking/Inventory Management/ Transportation/Administration. 12. Cost Saving: Identified and Implemented opportunities for process improvement, cost savings. Initiate and drive transportation cost saving program 13. Daily Operations: Perform Daily analysis of critical needs for the organizations daily operation. Supervised employees performance, anticipating their needs for training and support. Is able to remain calm and patient when working with upset or dissatisfied customers/ staff Integrity-the quality of being honest & trustworthy, have the will power singly to do the right things giving the credibility to your actions and words Ethic high moral of principles that govern the behavior and conduct

---

Back