Operations Manager

Job Description : APAC OPERATIONS MANAGER SINGAPORE An exciting APAC Operations Manager job opportunity has become available at a reputable global F&B chain restaurant. Based in Singapore and reporting to the Operations Director, the successful candidate will ensure that the brand's operational standards are held to the highest standards and to exert influence with both internal and external stakeholders. In this business critical role, the successful candidate will look after the APAC region (including China) to drive operational excellence, efficiencies and standards to meet business objectives. Deliver market plan and budget designed to meet company's annual operating plan targets Develop and implement action plans to ensure continued progress in all elements of people development, CMS, ROCC, restaurant excellence and sales and profit growth, as well as innovation and continuous improvement Ensure prompt and appropriate resolution of all customer complaints overseeing and/or personally actioning investigation and follow up by operations line management Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively Participate in the Brand Operations Council and promote a one system approach including sharing best practices Lead, motivate and oversee designated training and development plans in conjunction with the Human Resources Department in order to achieve objectives, maintain appropriate manpower levels and to provide candidates for succession, progression and growth Successfully coaches franchisees/managers/area coaches on a specific competency or subject area Use appropriate tools and resources to drive franchisees towards excellence in performance by surpassing established standards and targets Identify learning and development gaps and implement specific programs to address these gaps which impact and improve individual, team, and organisational performance Identify learning and development gaps amongst franchisees/area coaches Manage new market entry franchise ops and training team’s onboarding, build capability and provide training support for new operators from managerial leadership positions to core team members. Support new market entry prior to, during and post-opening To be successful in this APAC Operations Manager role, you will need to have a strong operational experience with commercial mindset: Degree level education essential with major in business or management discipline is preferred Strong knowledge of the Asia Pacific region with relevant experience in operations management, preferably in multi-outlet food/quick service restaurant environment Minimum of 8 - 10 years of experience in a senior operations/sales commercial position with accountability for sales, profit and people management is essential Keen ability to form relationships, engage and influence all key stakeholders – franchisees, restaurant support centre cross-functional teams and senior management Ability to travel for long periods to multiple countries Strong leadership, time management and planning skills High work ethic and ability to work without close supervision Strong negotiating, influencing, communication and interpersonal skills

---

Back