Retail Manager

Job Description : RETAIL MANAGER KINSHASA DRC Retail Manager - Petroleum (Petrol and Diesel) Reporting to: Operations Manager, Regional Manager Manage and oversee day-to-day operations of assigned retail petrol stations, including fueling facilities. Ensure optimal productivity, profitability, customer satisfaction, and regulatory compliance. Manage the retail fueling facility, convenience store, and car wash services Supervise and train staff to deliver excellent customer service Ensure optimal inventory levels and efficient fuel dispensing procedures Process fuel orders and deliveries, monitor stock levels and fuel quality Oversee sales, receipts, and cash management procedures Handle customer queries and complaints and ensure conflicts are resolved Prepare routine reports on financials, sales, and operations and submit them accordingly Identify opportunities to increase sales and offer new services Setting performance goals and targets for the station and evaluating team performance. Managing the station's budget, controlling costs, and ensuring targets are met efficiently. Overseeing marketing activities to increase sales and customer base through promotions, loyalty programs, etc. Negotiating and maintaining business relationships with suppliers for fuel, inventory, and other services. Maintaining compliance with all legal and regulatory fuel storage, dispensing, and sales requirements. Ensuring hygiene and safety standards are consistently followed through regular audits, staff training, and signage. Responding to emergencies and accidents to ensure quick resolution and customer satisfaction. Liaising with vendors, contractors, and local authorities regarding station upkeep, repairs, and upgrades. Promoting a positive work culture and motivating the team to deliver high-quality services. Bachelor's degree in Business Administration or related field Minimum 10years experience in a retail management role Thorough knowledge of fuel station operations and related health safety practices Strong leadership, supervisory, and staff management skills Reasonable administrative, financial, and inventory management proficiency Customer focus with excellent communication and problem-solving abilities Detail-oriented with the ability to multi-task in a fast-paced environment Proficiency with MS Office applications and POS systems

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