After Sales Head

Job Description : Head – Aftersales RIYADH KSA KEY RESPONSIBILITIES: - Identifying the market potential and develop long term & short term business plan for the region - Analyze, prepare & maintain budget for the region - Strategic planning and management on inflow of vehicles - Marketing management focusing on customer, brand & customer satisfaction - Setting revenue targets annually, quarterly & monthly basis and take appropriate initiatives to achieve the target in par with the expenses - Standardize process & procedures inorder to setup service operations and smooth functioning in the region - Guide and direct infrastructure development projects in the region - Review & validate root cause analysis and propose exective solutions inorder to retain customers and repeat business - Estimate and recruit man power requirement as per the market and business scenario - Attaining market leadership by providing after-sales service over the product lifecycle in the region Knowledge & Skills: - In-depth understanding & Technical expertise of automobile after-sales function (passenger car) - Planning & Strategic Orientation - Customer Satisfaction Management - Change Management - People Management Qualification: Engineering + MBA (preferable)15-20 years in After sales service experience with at least 5 years in a senior position (such as Country Head in a large distributor or multi-brand dealer network) preferably in Gulf market with passenger car segment

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