Chief Operating Officer

Job Description : COO SPAIN Open to Spanish speaking candidates worldwide Important, rapidly growing company that operates a chain of hostels in prime locations in Quintana Roo and Oaxaca. We are looking for an Operations Manager who is passionate about the hospitality industry and has a proven track record of success to join our team and lead the operation of multiple hostels. Responsibilities as Operations Manager: Experience in managing preventive and corrective maintenance of: Electrical and plumbing systems. Air conditioning and heating. Kitchen and laundry equipment. Furniture and decoration. Common areas and gardens. Knowledge of local safety and hygiene rules and regulations. Ability to manage maintenance suppliers and contractors. Ability to perform small repairs and solve problems efficiently. Day-to-day operation of a property: Experience in reception, cleaning, security and customer service management. Knowledge of different types of accommodation and rates. Ability to manage reservations and check-in/check-out. Ability to solve problems and address guest needs. Knowledge of hotel management systems (PMS). Pricing strategies to generate better occupancy as an Operations Manager: Experience analyzing market data and industry trends. Knowledge of different pricing and revenue management strategies. Ability to implement dynamic pricing strategies. Ability to monitor and optimize the performance of pricing strategies. Leadership and management: Develop and implement the general strategy for the hostels, aligning it with the company's vision and objectives. Lead and motivate a multicultural team, creating a positive and productive work environment. Manage the annual budget and financial resources of the hostels, ensuring profitability and cost control. Supervise the daily operations of the hostels, including reception, cleaning, maintenance, security and customer service. Implement and maintain high quality standards in all aspects of the operation. Innovation and development: Be at the forefront of the latest trends in the hotel and hospitality industry. Implement new technologies and processes to improve efficiency and customer experience. Seek opportunities for expansion and development of new products and services. Relationships with the community: Develop and maintain positive relationships with the local community. Participate in activities and events that benefit the community. Additional knowledge: Knowledge of the main online booking platforms. Skills in digital marketing and social networks. Ability to develop and implement marketing and promotion strategies. Customer orientation and focus on guest satisfaction. Ability to work as a team and under pressure. Experience as Operations Manager: Industrial Engineer or Business Administration, Hospitality or related career. Minimum of 5 years of experience in management positions in the hotel or hospitality industry. Experience in beach property management. Experience in personnel management and leadership of multicultural teams.

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