Sales Manager

Job Description : AUTO SALES MANAGER UGANDA We are looking for a strong sales professional for our Passenger Vehicle sales team (PVBU). Experience : 12+ Years Qualification : BE or B.Tech or MBA Preferred Industry : Automobile / Automotive Job Responsibilities : Planning, Forecasting and Meeting Sales and downstream business targets : - Ensure periodic (Monthly & quarterly)sales projection - dealer wise / model wise for the territory using seasonality /market trends / pipelines / bulk deals etc. - BTL /ATL Plan and execution towards the results and review mechanism by weekly PDCA - Monitor the inquiry generation thru various sources and drive improvements in conversion ratios which thus increases the pipe line. - Monitor TD penetration which will help in increasing the conversion ratio - Drive volumes and target achievement (segment wise and product wise) through network and sales team and hence achieve targeted Market share for each segment (personal & B2B) - Pipe line management and weekly target review in order to identify gaps in the process and take corrective actions with respect to the targets - Develop relationship with financiers and ensure that there is a spread of 3-4 financiers at the dealerships. - Drive the non-auto revenue streams like TMI, TMA, Accessories, and extended warranty, AMC in coordination with the downstream revenues team in order to increase revenues & improve profitability through these streams. - Ensure regular visits to activity locations in guiding the team for proper implementation of the activities. - Regular influences/fleet operators/financiers meets for maintaining the relationship and to track bulk orders Dealer Management : - Drive and manage dealer relationship through regular interactions, resolving dealer issues and supporting dealer business through resource allocations manpower/ budgets /activities etc. - Implementation of processes at dealership like ageing GF/PF, pending follow ups updation, same day GF to Retail - Conduct monthly performance review and PDCA of dealer business plans through DP and dealer sales team to ensure proper utilization of dealer resources like infrastructure, working capital, manpower, etc. - Anticipate future dealership needs, predicting foreseen and unforeseen risks and preparing counter actions. - Timely Submission and coordination with regional finance team in settlement of dealer claims. - Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability - Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries. - Timely submission of claims and follow up so that the money gets credited within least possible time. Team Management : - Identifying training needs of dealer sales team and provide training to team members on new models/processes when required - Based on low performance & low SSI score identity required training needs to CA's, and need to hand hold them for better performance and also ensure overall productivity - Ensure timely disbursement of sales team incentives & R&R programs to the sales team for better motivation and retention - Recruitment of dealers teams per norms - Timely submission of required reports and updates to SH & to other supporting depts. - Maintaining strong relationship with the dealers and keeping them engaged. Network : - Ensure DI norms/manpower availability/productivity in F class /NED's and update the same to Network team - Update to network team on competition network expansion in the territory & inputs on our presence - Handholding new dealers closely for the first year of their operations along with sales team. - Track competition activities, sales trends, consumer schemes and dealer incentive programs through retail marketing teams in order to stay competitive in the field actions Ensuring Best in Class Customer Experience : - Implement the SSI process at dealerships, conducting regular reviews with CRM/GM/DP & dealer sales team, and need to create action plan and execute for SSI improvement. - Drive retail excellence initiatives like CUP 52, monitor scores and intervene as and when required for guiding corrective actions - Monitoring the timely resolution of customer complaints within TAT & take steps for process improvements to ensure that similar complaints don't repeat Supporting Market Intelligence : - Ensuring through regular customer feedback capturing of product & services and escalate the same to SH - Track competition activities, sales trends, consumer schemes and dealer incentive programs through retail marketing teams in order to stay competitive in the field actions

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