Regional After Sales Director

Job Description : REGIONAL AFTERSALES DIRECTOR OUT OF MALAYSIA ( EXPATS) a global leader of high-speed machinery technologies, is seeking an enthusiastic and committed Regional Aftersales Manager & Managing Director to join their team based in Selangor. This dual-role position offers a unique opportunity to oversee daily operations while personally driving aftersales business across the region. The successful candidate will ensure operational excellence, promote aftersales services to key customers, and contribute to the company's customer-driven innovations. Dual-role position offering diverse responsibilities and opportunities for growth Opportunity to work with a global leader in the manufacturing industry Chance to contribute to customer-driven innovations and ensure operational excellence As a Regional Aftersales Manager & Managing Director, you will play a pivotal role in both managing daily operations at the service centre and driving aftersales business across the region. You will be responsible for understanding the specific industry within your territory, managing aftersales of machinery and services, building strong relationships with customers, identifying their needs, preparing proposals, performing contract negotiations, providing overall direction to the organisation, developing strategic plans, monitoring financial performance, and acting as a liaison between various stakeholders. Regional Aftersales Manager Role: Ensure strong understanding of the industry within the defined territory Responsible for the after sales of machinery and services to the existing installed base Build and cultivate good relationships with customers (including Purchasers, Engineers, Operations and Managers) through active follow-up and regular visits Identifying customers’ requirements on technical related issues and further needs Prepare proposal / quotation in cooperation with internal colleagues to submit to customers in a timely manner and perform contract negotiations Prepare and update reports and documentation Be capable of ensuring contractual financial demands are in place Managing Director Role: Provide the overall direction and management of the organisation Ensure a strategic plan and business plan are set in place and constantly monitored Ensure realistic goals are set for the organisation, and that these goals are met Ensure the organisation complies with Company Law and other relevant legislation Monitor and deliver financial performance reporting and ensure the organisation remains profitable Manage risk to the organisation Ensure the organisation’s policies and procedures are followed Consult with senior management staff on issues Provide leadership, motivation and mentoring for employees or members Act as bridge between the organisation, its shareholders, and the outside world Assist in organising and representing the organisation at exhibitions, conferences, related sales events, and official occasions The ideal candidate for this Regional Aftersales Manager & Managing Director role brings a wealth of skills, specifically aftersales service sales experience as well as a combination of team management, market intelligence gathering, business intelligence handling, technical proficiency, flexibility in travelling extensively for work purposes. Your communication skills will be put to good use as you prepare visit reports, contracts, offers with commercial awareness. Your ability to identify customer needs while maintaining strong relationships will be crucial in this role. You are expected to have a BSc/BEng or diploma in a relevant field, with an engineering background, and experience in aftersales positions. Proficiency in MS Office and fluency in English is essential; additional Asian languages are beneficial. Team Management: Ability to lead and manage a team of engineers and support personnel Market Intelligence: Capability to gather, analyse, and utilise market data effectively Business Intelligence: Proficiency in account management, pricing, and forecasting Technical Proficiency: Confidence in promoting technical solutions and learning new technologies Flexibility: Willingness to travel extensively and manage multiple customers Communication: Identity needs, ability to prepare visit reports, contracts, offers with commercial awareness Customer Service-Oriented: Identify customer needs, advise and influence customer decisions, mastering customer relationship management Initiative: Proactive, dynamic, and flexible with mid to long term views on business perspectives, able to spot potential issues and actively seek to resolve them preemptively Open-mindedness: Alert and open to cultural awareness with appreciation and interest to new challenges Achievement Drive: Strong sense of discipline and commitment to reach targets and goals Strong self-awareness to utilise personal strengths and develop areas of improvement Team Spirit

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