IT Operations Manager

Job Description : IT OPERATIONS MANAGER DUBAI * The IT Operations Manager will ensure the efficient and secure operation of all of internal and external customers’ operational IT assets including networks, servers, databases, equipment and applications. * This includes managing the IT staff responsible for monitoring and supporting these IT assets. * The IT Operations Manager will also work closely with the Managing Director in order to identify, recommend, develop, implement, and support technology solutions for all aspects of the organisation. Monitor the performance of all IT systems including servers, server rooms, services, applications, back-ups, printers and data centres. Maintain all asset registers. Administer and optimise Active Directory. Install and configure new systems and services/applications, and update existing systems as required. Deploy packages through a configuration management tool Oversee the testing and deployment of patches, updates and firmware. Design new IT systems and services. Fix issues that affect IT systems and services Research and recommend new approaches to streamline IMM. Security, Risk and Audit: Ensure Group Policies are leveraged as broadly as possible. Implement IT security policies. Support the execution of 2 annual internal and external penetration tests before executing a remediation plan. Perform routine audits of systems and services/applications and present findings. Ensure that only authorised assets are allowed to connect to corporate networks. Service Desk Support, Problem Resolution and Troubleshooting Support the IT Service Desk in problem resolution for relevant user related issues. Solve problems related to tickets within SLA commitments. Investigate the root-causes of problems. Propose solutions for root-cause resolution.

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