Sales Operation Manager

Job Description : SALES OPERATIONS MANAGER ZAMBIA Must have country/regional experience Manage and oversee operations for 6-8 branches within the region, ensuring alignment with corporate goals and standards. Drive sales performance, including turnover (T/O), volume, costs, and profit margins, across all branches in the region. Develop strategies to increase the region's market share and achieve growth targets. Ensure optimal stock levels and correct inventory across all branches to meet customer demand effectively. Implement and lead staff capability enhancement programs to foster a high-performance culture and ensure alignment with business objectives. Champion superior customer service standards across all branches, maintaining and managing customer relationships to enhance satisfaction and retention. Conduct feasibility studies for potential new branch openings to support regional growth initiatives. Proven experience in sales operations management, ideally within a multi-branch environment. Strong analytical skills with the ability to interpret sales performance data and make strategic decisions. Excellent leadership and people management abilities to inspire and develop teams. Effective communication skills to collaborate across departments and maintain customer relationships. Strategic thinking and problem-solving capabilities to drive business growth and operational efficiency. Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment. Bachelor’s degree in Business Administration, Sales, or a related field; Master’s degree preferred. Minimum of 15 years of experience in sales operations management, with a track record of achieving targets and driving business growth. Proven experience in managing multiple branches or locations, preferably in the retail or consumer goods industry.

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