Workshop Manager

Job Description : WORKSHOP MANAGER ABUJA NIGERIA 10+ years experience he Workshop Manager is a crucial position in our after-sales service department, responsible for overseeing the day-to-day operations of the workshop or service bay. This role requires a combination of technical expertise, leadership skills, and organizational abilities to ensure that vehicle maintenance and repair services are delivered efficiently and effectively. Managing Technician: Manage a team of automotive technicians, providing guidance, support, and training. Assign work orders and tasks to technicians, ensuring workload is evenly distributed. Monitor technician productivity and quality of work. Quality Control: Ensure that all maintenance and repair work meets the required standards. Conduct quality inspections and spot-checks to maintain service quality. Address any issues or concerns related to work quality promptly. Workflow Management: Coordinate the scheduling of vehicle repairs and maintenance to optimize workshop efficiency. Prioritize urgent or high-priority repair jobs to minimize customer wait times. Maintain a clean and organized workshop environment. Customer Service: Interact with customers to explain repair recommendations and provide updates on service progress. Address customer inquiries and concerns professionally and empathetically. Strive to exceed customer expectations and ensure high levels of customer satisfaction. Parts and Inventory Management: Request for parts as needed, ensuring timely delivery to minimize delays in repairs. Maintain accurate records of parts usage and inventory levels Reporting and Documentation: Maintain records of service and repair activities, including parts used and labour hours. Provide regular updates to the sents Qualification § Bachelor's degree in Engineering, or a related field. Experience: Proven experience as an automotive technician with strong technical knowledge. Previous supervisory or leadership experience in an automotive workshop Proficiency in using automotive diagnostic equipment and tools. Soft skills § Excellent communication, interpersonal, and customer service skills. § Technician Productivity § Quality of Work § Workshop Efficiency § Inventory Management § Safety and Compliance § Employee Development § Workshop Cleanliness and Organization Internal Contacts§ Managing Director. § General Manager § After-Sales Manager § Service Manager External Contacts : Customers. Soft skills § Excellent communication, interpersonal, and customer service skills. § Problem-solving and decision-making abilities. § Leadership and team-building skills § Knowledge of industry regulations and safety standards. § Ability to work in a fast-paced and sometimes high-pressure environment. 7. Trainings: § Regular training for personnel development Salary: 2000 $. Status: Bachelor.

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