Infrastructure and Service Management Head

Job Description : HEAD OF INFRASTRUCTURE AND SERVICE MANAGEMENT LONDON UK Role is open to suitably qualified International candidates a seasoned IT professional to fill the role of Head of Infrastructure and Service Management. This key leadership position offers global accountability for infrastructure and service management, including database services, platforms & infrastructure support, end user computing engineering & support, networks, collaboration, & perimeter support. The successful candidate will have the opportunity to transform the function and be considered as a potential successor to the Group Chief Information Officer. As Head of Infrastructure and Service Management, you will play a pivotal role in translating organisational vision into operational deliverables. You will drive business performance by facilitating effective planning, control, and support mechanisms. Your role will involve close partnership with executive teams, function owners, and third parties to solve complex problems in infrastructure and service management. You will be responsible for delivering and managing the overall IT Quality and Compliance Management Framework. Additionally, you will develop an appropriate governance framework to ensure best practice compliance with internal and external regulations. Your role will also involve managing service availability to ensure it meets or exceeds current and future business needs. Lastly, you will champion continuous improvement opportunities to increase cost-effectiveness or infrastructure flexibility. Translate organisation vision and divisional / functional strategy into operational deliverables Drive business performance through effective planning, control and support mechanisms Partner closely with executive teams, function owners, and third parties to solve complex problems in infrastructure and service management Deliver and manage the overall IT Quality and Compliance Management Framework Develop an appropriate governance framework to ensure best practice and compliance with internal and external regulations Manage the level of service availability delivered to ensure it matches or exceeds the current and future agreed needs of the business Champion continuous improvement opportunities to increase cost effectiveness and / or infrastructure flexibility The ideal candidate for the Head of Infrastructure and Service Management role brings a wealth of experience and skills. You are qualified within your personal discipline, with extensive post-qualification work experience. You have a proven track record of working with large third-party vendors and managing relationships with internal business customers at a senior level. Your strong track record in technology delivery is complemented by your ability to manage cross-functional teams and matrix management. You are adept at interpreting business strategy and translating it into an effective IT strategy. Your project management skills are top-notch, with experience managing multiple complex projects according to quality, time, and budget. Qualified within personal discipline, with extensive post-qualification work experience Experience working with large third-party vendors / external suppliers Experience managing relationships with internal business customers at a senior level Strong track record of technology delivery Experience managing cross functional teams and matrix management Ability to interpret business strategy and translate this into IT strategy Project management/ coordination skills, including managing multiple projects and complex projects to quality, time and budget

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