Senior Operations Manager

Job Description : SENIOR OPERATIONS MANAGER TORONTO CANADA a top-tier global financial group is seeking a highly experienced and knowledgeable Senior Manager of Operations to join their dynamic team in Toronto. This role offers an exceptional opportunity to manage a group of payments processing specialists, overseeing high-volume, time-sensitive transactions. Oversee daily payments processing activities, ensuring adherence to established service level agreements and industry guidelines. Liaise with Risk, Compliance and Audit teams to support investigations and review risk and incident reporting. Manage operational relationships with correspondent banks and partners. Train and provide day-to-day guidance to staff in the Operations Department. Ensure all client queries and investigations are resolved promptly. Act as liaison with other banks in the resolution of inter-bank issues. Verify and approve all outgoing payments and messages. Check reconciliation of Nostros daily, ensuring that outstanding items are cleared on a timely basis. Report incidents or potential risks to the direct manager or above and take prompt actions to remediate. Initiate, participate in, and assist Branch projects as needed. Thorough operational knowledge of payments, settlements and clearing. Ability to define, develop and implement operational policy and procedures. Solid understanding of fraud mitigation and risk management related to payments and reconciliations. Good understanding of Canadian Payments Association Rules and FINTRAC requirement. Strong knowledge of SWIFT messages and system.

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