Human Resources Operations Manager

Job Description : HR OPERATIONS MANAGER TORONTO CANADA This key leadership role will oversee a dedicated team focused on data administration and providing exceptional support to employees. Your expertise in data management, coupled with your strong leadership skills, will be instrumental in driving operational excellence and ensuring a seamless employee experience. Lead and manage a team across North America, Central America, and Latin America responsible for data administration, payroll data entry and employee support. Develop and implement standard work, and procedures to streamline data administration processes, ensuring data integrity, compliance, and confidentiality. Foster a culture of continuous improvement, driving ongoing enhancements by identifying service delivery constraints, analysing root causes, and implementing innovative solutions based on comprehensive data insights and key performance indicators. Monitor key performance indicators (KPIs) to measure team performance and ensure service level agreements (SLAs) are met or exceeded. Collaborate with cross-functional teams such as HR, IT, and Compliance to ensure alignment in data administration and employee support activities. Stay up-to-date with industry trends and emerging technologies related to data management and employee support. Manage resources effectively, ensuring appropriate staffing levels within the team. Promote teamwork, collaboration, and a strong customer service mindset within a positive and inclusive work environment. Strong knowledge of data management principles, processes, and best practices. Solid HR acumen with a customer service focus. Cross-cultural leadership experience gained from leading teams in culturally diverse environments. Strong analytical skills with the ability to analyse complex data sets. Experience in continuous improvement methodologies such as Lean Six Sigma. Resourcefulness and a solution-oriented mindset. Ability to build effective relationships with diverse stakeholders. Experience implementing and optimising HR technology solutions.

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