Service Manager

Job Description : 2 WHEELER SERVICE MANAGER NIGERIA 12+ years experience Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2 W MIS implementation on FTR, Dealer Network reports and Channel Network reports etc. Appoint, develop spare parts Dealer Network, channel Spare parts Sales Network. Handling Dealers (2wheelers) and Network expansion. Check the overall functioning of 2W equipments and its usage by the dealer service staff. Check for all service policies and the systems and ensure its compliance by dealer staff. Handle customer complaint and Customer Retention Activities. Develop or expand secondary service network Organize and conduct Service Training programs at Dealership companies. Implements effective coaching and development of direct-report associates. Efficient in handling daily, weekly, monthly & quarterly Service review meetings. Achieve Spare parts sales targets as per the quota. Lead/support the Team of Service. Knowledge of written and spoken English is a must knowledge & experience in auto OEM industry Well versed with MS office applications Frequent travelling involved People Management Skills Knowledge of 2W automobile functioning and related parts is a must Knowledge of industry best practices Knowledge on Demo and installation Assistance

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