Technical Head

Job Description : TECHNCIAL HEAD CEMENT SOUTHERN AFRICA Head - Technical Services is responsible for achieving the highest level of customer & influencer engagement by enriching brand experience through innovative initiatives, loyalty programs, onsite services & solutions. Responsible for driving strategic initiatives to enhance customer & influencer loyalty reach by best utilization of resources, capability building of teams, & improving the productivity to achieve business goals Responsibilities: - Developing & driving Customer Engagement strategic initiatives, monitoring its performance & effectiveness with continuous improvisation for business generation - Customer Engagement & Influencer Engagements - Monitoring Customer Care operations & Quality Complaint management - Capturing Market Insights for developing new initiatives, products & solutions, benchmarking with Competition & training - Capability building of Technical Services Team - Work with teams to ensure on-time and high quality execution of all customer engagement programs - Looking after the overall Technical services with people management - Analysis and activity planning & Monthly analysis of competitors activity and Sales in the region - Closely monitoring the performance of the entire team related to Call Compliance, Conversion, Technical Activities, business Targets, Augmented Product Sale and Non trade business Targets - Conversion & Augmented product drive. - Introduce new initiatives & driving the strategy & execution of 360- technical services for the customers QUALIFICATIONS: - B.Tech / BE - in Civil Engineering from a reputed University - Minimum 15 years of work experience in Technical Services in the cement industry - Strong knowledge of cement production processes and technologies - Excellent communication and interpersonal skills - Strong leadership and team management skills - Ability to work independently and collaboratively with other departments. - Willingness to travel to customer sites as required. - Strong problem-solving and analytical skills - Familiarity with relevant industry standards and regulations

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