General Manager

Job Description : GM TRUCKING DRC operations in trucking, warehousing, and cross-border logistics. The ideal candidate will be responsible for leading and optimising the business's daily operations, setting and managing budgets, developing key performance indicators (KPIs) for both operations and customers, and driving overall efficiency and profitability. This role requires extensive experience in logistics, transportation management, warehousing, and cross-border processes. Key Responsibilities: Strategic Leadership & Operations: Develop and implement operational strategies to enhance productivity and profitability across trucking, warehousing, and cross-border operations. Oversee daily operations, including fleet management, warehouse efficiency, and cross-border compliance. Ensure smooth and timely transportation of goods across borders while adhering to all customs and regulatory requirements. Budgeting & Financial Management: Prepare and manage annual budgets for all business segments, including trucking, warehousing, and cross-border activities. Monitor financial performance against budgets, identifying opportunities for cost optimization and revenue growth. Implement cost-saving initiatives while maintaining service quality and customer satisfaction. KPI Development & Monitoring: Establish and monitor Operations KPIs, including fleet utilisation, warehouse efficiency, delivery times, and cross-border compliance. Set Customer KPIs focused on on-time deliveries, service quality, and customer satisfaction. Continuously review and refine KPIs to ensure they reflect the business’s goals and are aligned with industry standards. Customer Relationship Management: Build and maintain strong relationships with key customers to ensure high levels of service and satisfaction. Work closely with the sales team to identify customer needs and ensure that operations are aligned to meet those needs. Team Leadership: Lead, coach, and develop a high-performing team across trucking, warehousing, and cross-border divisions. Foster a culture of accountability, continuous improvement, and teamwork. Ensure the workforce is adequately trained and compliant with all safety and regulatory requirements. Compliance & Safety: Ensure all trucking, warehousing, and cross-border activities comply with national and international laws, regulations, and safety standards. Maintain up-to-date knowledge of cross-border regulations and ensure the company’s operations are in full compliance. Promote a safety-first culture within the organisation. Technology & Systems: Oversee the implementation and optimization of logistics technology, including fleet management systems, warehouse management systems, and customs clearance tools. Leverage data analytics to make informed operational decisions and improve efficiency. Qualifications: Experience: Minimum of 15+ years of experience in a senior management role within the trucking, warehousing, and cross-border logistics sectors. Education: Bachelor's degree in Supply Chain Management, Business Administration, or related field. MBA is a plus. Technical Skills: Strong knowledge of fleet management, warehouse operations, and cross-border logistics processes. Proficiency in logistics management systems, data analytics, and budgeting tools. Leadership: Proven track record of successfully leading teams, managing budgets, and meeting operational targets. Regulatory Knowledge: In-depth understanding of customs regulations, cross-border compliance, and safety standards.

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