Chief Operating Officer

Job Description : Chief Operating Officer – Hamburg, Germany Lead and oversee day to day Operations including Customer Service, Community Management and Property Management Lead roadmap and execution of Property Launch Management, from onboarding over modifications to the day our members move in Run the Project Management Office, constantly optimizing our property onboarding playbook, our product and service standards, and related service arrangements Secure efficient and cost effective solutions with our Procurement and Logistics team, drive replicable service models and unified standards Motivate and coach the Operations and Project Management Office teams, ensuring peak performance at all times, backed by stellar operating procedures and processes Develop and implement scalable and efficient strategies to ensure both consistent results and exponential growth across all markets Partner with the HQ and key external parties to secure an outstanding member experience, that is reflected in ever increasing NPS scores. 10+ years of experience in a leading global operations role A proven track record of running and scaling operations across multiple geographies and cultures Experience building and rebuilding operating standards, process house, procedures both with internal teams and external suppliers and partners A detailed understanding of how to run, influence and sustain high engagement scores Native English or near native level. Further language/s always a plus Experience in managing and leading a global, diverse and regionally dispersed team Exceptional stakeholder management and influencing skills, especially of public authorities, policy makers and other key parties Ability to create lasting win-win situations that foster trust and strengthen relationships for future collaboration, both internally and externally A well-rounded, yet easy-going personality who enjoys being at the forefront of a spectacular growth and success story.

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