Country Manager

Job Description : COUNTRY MANAGER GERMANY 20+ years experience Open to International candidates All Business Operations in Maintaining contact with the Mission, Finance, HR and Administration functions in coordination with Heads of Corporate Finance, HR and Administration respectively Adherence as per SLAs with Mission Implement, maintain and manage an effective system of controls for monitoring operational performance Ensure Security of Operations Ensure personal & professional development of team and provide for necessary trainings, seminars, sessions etc. Ensure Internal Customer (Employee) Satisfaction Responsible for adherence to agreed processes for all Indian Consular Application Centre Consistently achieve the SLAs through process enhancement, monitoring key deliverables and tracking key indicators of the business for the cities Manage Security (Physical & Data) at the Application Centres and to ensure effective controls are in place to pre-empt any physical / data security breach incidents Develop and influence relationships with key decision makers from the Mission Conduct resource planning and allocation, manpower forecasting activities for the given cities on a regular basis Ensure conduct of Product and Process Training to all staff on a regular basis through coaching and development Experience in Travel, Tourism and Immigration Adaptability and presence of mind to handle customer queries and complaints Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness. Meet revenue targets by upselling immigration solutions Good English, Punjabi and local communication skills both written and verbal

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