Technical Operations Manager

Job Description : Technical Operations Manager for a FinTech Start-up based in Dubai. Location – Dubai, UAE Salary – 30,000 – 40,000 AED/ month + family benefits Qualifications: ITSEC qualifications would be an advantage, but experience in security operations in a similar SAAS environment, with external hosting in AWS would be as valuable. Software development qualifications are an advantage, especially in Java and/or AWS. However, it’s recognised that experience is more valuable than formal qualifications, especially if the qualifications are several years old. Preferred Skills: Java, Spring, Hibernate, SQL Amazon Web Services Google Workspace ITSEC Experience managing multi-cultural outsource teams Core Responsibilities: This role has a very broad range of responsibilities covering multiple IT disciplines. This is due to lean nature of the team. Responsibilities includes, but is not limited to: Architectural Oversight Ensure on-going development adheres to established architecture best-practices and existing methodologies. Be as hands-on as possible in the software development process, to the extent that it would be highly advantageous to lead code reviews and complete complex development tasks. Software Development Management: An increasing amount of development is being done by outsourced teams both in Dubai and abroard. Ongoing allocation and prioritisation of work is needed to make the most of these teams and ensure they are able to work efficiently and productively. Internal development resources may be recruited in future and management of these resources will be required. General Infrastructure Management Oversee and manage the company’s AWS-hosted infrastructure, ensuring high availability, scalability, and security of our SaaS applications. This will include coordation and management of internal and external resources. Manage internal IT systems, including MacOS inventory, Google Workspace for email and document storage, ensuring seamless operation and ITSEC policy compliance. Security Infrastructure and Services Management Identify additional requirements for improving our security posture, in terms of technologies, process and controls. Analyse implementation alternatives and present options to CTO/CEO. Manage the implementation and ongoing operation of selected options. This will include coordination and management of internal and external resources. Coordinate the responses to frequent Risk Assessments conducted by the hotel operators we work with globally. This will include the maintenance of libraries of common responses. Planning for ISO 27001 / SOC 2 compliance. Testing Infrastructure Setup The company has little automated testing but this has been recognised as an area that would offer benefit as systems grow both in breadth and depth. We have an outsource resource capable of doing the necessary work but the scope of work needs to be defined and prioritised. General IT Management: Assist in planning the future of the company’s IT team. Decisions such as whether to recruit additional in-house staff or continue with outsourcing to 3rd party organisations, as well as the implementation of such decisions. Working with business development and sales staff to scope and prioritise future projects to ensure they’ll offer maximum value to the company as it grows internationally. Act as the interface between external customers / suppliers and the company for development projects requiring co-ordination with external organisations. About the Role: We are looking for a highy skilled Technical Operations Manager to oversee ongoing IT development projects and IT operations / IT security. The role will include a mix of architectural oversight and management of outsource teams across a range of technologies. While much of the company has been developed in a Java / Linux environment running on AWS servers there is a growing amount of C# code running on windows servers being developed by outsource teams.

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