Director

Job Description : Director of Business Solutions – Dubai Reports to VP Marketing, Enterprise Segment The purpose of this position is to enable and drive managed services business as per the business objectives to move enterprise market up in the value chain from connectivity offerings to solutions based generating more share of wallet within large enterprises The role has the responsibility to launch commercial propositions; partnerships; budgeting; sales training and incentives to support market push within managed services space Key accountabilities: Planning and organization: Work closely with the VP – Marketing (Enterprise Segment) to influence the MNO’s Executives for key investment decision for managed services business Own internal planning and organization deliverables for demand and lead generation activities for managed services Monitor and adjust end to end sales lifecycle for managed services Drive internal stakeholders to align targeted implementation of managed services business to grow it as per the assigned annual targets Drive the MNO’s enterprise awareness within UAE market especially towards large enterprise customers Performance Indicators: Part of CAPEX / OPEX plan cycle and IC NPS and increase number of leads Sales pipeline growth Monthly, quarterly and annual revenue Financial Excellence: Budgets, Revenue/Profit and Costs: Set quarterly and annual revenue targets for the managed services business Monitor and influence sales incentive programs, sales pipeline management, professional services performance, partnership performance against business approved P&L objects for the year Monitor and influence indirect channel targets and performance Performance Indicators: Approved plan Signed off incentives for sales and professional services Channel revenues Customer Excellence: Internal/External Customer Engagement and Relationship Management: Align unit process activities with the MNO’s brand in order to deliver excellence to internal and external customers Monitor, analyse and act upon customer data in order to resolve and pre-empt service breakdowns Performance Indicators: Customer experience using CSAT and NPS Adherence to SLAs People Excellence: Learning and Growth Develop and agree with direct supervisor on plans to continually build own skills and knowledge by anticipating demands and understanding own strengths and weakness Lead virtual team by implementing good management practise and ensuring continuing development of virtual team members to ensure engagement Performance Indicators: Ability to execute responsibilities in an effective manner Employee engagement in team Process Excellence: Operational Efficiency and Risk Management Ensure updated and efficient information records and analysis to assist in unit planning, monitoring and performance management To ensure work processes and methods are applied in a seamless manner to achieve desired customer experience goals Ensure compliance with TRA, Government and company policies and practices in order to minimize risk Ensure compliance with authority delegation requirement in order to ensure effective governance Performance Indicators: Adherence to SLAs Availability of accurate and updated information Number of audit findings Main contacts: The MNO’s executives’ internal reporting, escalating, budgeting, providing guidance; Daily Customer CxO’s External Demand and lead generation; Weekly Partner CxO’s External Commercial negotiations, performance monitoring; Daily Industry influencers External Awareness; Monthly Frameworks, boundaries, and decision-making authority: The job holder analyses and recommends appropriate strategies, implementation plans, and action to the Unit VP, EVP Marketing, CE and CxO’s The nature of the job requires effective coordination with other internal units, brand and marketing communications, sales (direct and indirect), professional services, product marketing, technology, finance and legal Moreover, the job requires effective coordination with external players; industry influencers (magazine, research analyst, newspaper, etc) external customers and partners Qualifications, experience, skills and competencies: Minimum 10 years of experience with at least 8 years of experience in a similar role in telecom industry Significant and demonstrable knowledge of telecom managed services business Master’s degree in a related Business or Technology discipline Think Strategically Achieve Tangible Results Lead Breakthrough Change Exceed Customer Expectations Nurture, Inspire and Motivate Target Win-Win Outcomes Proficient communication and negotiation skills Proficient in ICT managed services portfolio knowledge Proficient in consultative sales methodology Proficient in consulting practise Proficient in telecom managed services business Full understanding of commercial and technology balance

---

Back