General Manager

Job Description : EXPAT GM NIGERIA FOR SHIPPING AGENCY leading Shipping agency to recruit a General Manager. The role is based in Lagos-Nigeria. Responsibilities The General Manager will be responsible for leading the business unit, overseeing daily operations, and ensuring the delivery of world-class shipping agent services. The role includes managing customer relationships, optimizing operational performance, and ensuring compliance with industry standards. This position will play a key role in driving profitability, operational efficiency, and strategic growth of the business. 1. Operational Leadership: Oversee day-to-day operations of the shipping agent business unit, ensuring smooth handling of vessel agency services, cargo logistics, and client requirements. Implement and maintain operational policies to improve service efficiency, accuracy, and client satisfaction. Manage all aspects of vessel husbandry, port clearances, documentation, and cargo handling. 2. Business Development: Identify and develop new business opportunities with shipping lines, freight forwarders, and cargo owners. Build and maintain strong relationships with key stakeholders, including port authorities, customs, and maritime agencies. Drive growth by increasing market share, securing new contracts, and expanding service offerings. 3. Financial Management: Develop and implement financial strategies to achieve revenue growth, cost control, and profitability. Monitor financial performance, manage budgets, and provide regular financial reporting to the executive team. Ensure efficient cost control measures and optimize operational resources. 4.Team Management: Lead and manage a diverse team of operations, logistics, and customer service staff. Recruit, train, and develop talent to enhance the efficiency and capability of the business unit. Foster a positive and productive work environment, promoting collaboration and continuous improvement. 5. Regulatory Compliance: Ensure full compliance with Nigerian maritime laws, international shipping regulations, and environmental policies. Liaise with regulatory authorities, port authorities, customs, and other government agencies to ensure smooth operations. Stay updated on industry trends, shipping laws, and compliance requirements. 6. Client and Stakeholder Management: Act as the primary point of contact for high-profile clients, ensuring excellent service delivery. Resolve client issues promptly and efficiently, maintaining high levels of customer satisfaction. Develop long-term relationships with clients to foster repeat business and loyalty. 7. Strategic Planning: Work closely with senior management to develop long-term strategic goals for the business unit. Analyze market trends, competition, and industry developments to shape business strategy. Lead initiatives to expand into new markets or offer new services in line with company goals. Desired Skills and Experience Bachelor’s degree in Maritime Studies, Logistics, Business Administration, or related fields. A Master’s degree is an advantage. Minimum of 8-10 years of experience in the shipping or logistics industry, with at least 5 years in a leadership role. In-depth knowledge of shipping operations, vessel handling, cargo logistics, and maritime regulations. Strong financial acumen, with experience in managing budgets and P&L responsibility. Excellent communication, negotiation, and leadership skills. Proven track record of business development and operational excellence. Experience in dealing with Nigerian maritime regulations and port authorities is a plus.

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