General Manager

Job Description : GM IT OPERATIONS MALAYSIA This role offers an exciting opportunity to lead and influence the operational management of the IT Operations and Support department based on business strategy and requirements. The successful candidate will be responsible for the effective and efficient delivery of all third-party and internally managed IT infrastructure used to support business processes and services across the organisation. Lead the operational management of IT Operations and Support department Develop a business-oriented culture driven by continual service improvement techniques Adopt new technologies including AI and provide guidance on their integration in operations As a General Manager in IT Operations, you will play a pivotal role in shaping the future of our client's IT landscape. Your primary responsibility will be to ensure the effective management of IT services through the orchestration of people, products, providers, and processes. You will lead the operational management of the IT Operations and Support department based on business strategy and requirements. Your ability to strategise, refine approaches, drive adoption of continual service improvement techniques, act as a trusted advisor, ensure cost-effective delivery of services, define, develop, manage an integrated ITSM landscape will be key to your success in this role. Guide and advise stakeholders about maintaining the quality of IT services Strategise and refine the IT approaches, services, deployment and support to ensure consistency, reliability and quality of service Drive the adoption and commitment to continual service improvement Act as a trusted advisor, building and maintaining relationships with other IT leaders and business executives Ensure cost-effective delivery of IT services to meet business needs Define, develop and manage a comprehensive and integrated ITSM landscape based on best-practice processes, disciplines and related toolsets Maintain and adopt new technologies - including artificial intelligence (AI) As a General Manager for IT Operations, you bring a wealth of knowledge from your minimum 10 years' experience in IT operations. Your strong leadership skills have been honed over at least 5 years in management roles. You are well-versed in guiding junior staff members towards achieving their full potential. Your analytical prowess coupled with your design skills make you adept at providing simple practical solutions. Your excellent communication skills enable you to engage effectively at all levels within an organisation Bachelor’s degree in Information Technology, Computer Science or a related field Minimum 10 years’ experience in IT, especially in the area of IT operations 5 years working experience in management/leadership role Strong leadership skill with ability to guide/mentor junior staff Good analytical and design skills Ability to work independently or within a team

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