General Manager

Job Description : General Manager - Quality Control & Food Safety GCC - Responsible for overall implementation & maintenance of the quality systems of Kollam facility and the application of due diligence procedures and best practices. - To provide assurance that the goods supplied meets statutory, customer's company policy requirements for Food safety and quality. - To support and improve on an on-going basis the food safety quality systems and process plans. - To provide technical expertise and advices in areas of Food Safety and Quality along with legal requirements. - To provide leadership and support for quality improvement projects. - To provide leadership and development opportunities through training so as to build an effective quality team. - Ensure all new projects and initiatives on site are implemented in accordance with Food Safety and Quality and customer requirements and the development & tracking of site quality improvement plans. - To liaise with and continually develop relationships with management, production staff, suppliers and customers on a regular basis. - Suppliers oversight and raw material inspections and approvals. - Obtains excellent quality results, as measured by customer complaint frequency, product evaluation scores, internal and external facility and operational audit scores, quality systems compliance, and other formal and informal feedback mechanisms, using existing and future methods, procedures, and systems. - Responsible to deliver long term quality improvement, strategic development and continual improvement of relationships with business partners such as suppliers & contract manufactures, complex problem solving & process improvisation. - Achieve set targets of quality objectives of both the plants that includes zero food safety complaints, non-conformities of internal audit should not exceed to 5 nos, consumption of water should not exceed 1lit/kg of finished goods. - Prepare & implement enhanced requirement of walmart based on Food safety, Environment health & safety, Fire safety & social standards. Should be well versed in audit procedures & documentation, also will play a lead role in audit programs like BRC, Security Supply Chain Audits, Sedex, Walmart Ethical & Social Standards etc. - Action plan should be drawn to induce/improve quality concept in all departments. - Escalate significant product quality issues to the reporting quality management authority on priority & submit all necessary quality base reports before the management for necessary reviews. - Responsible for assuring QC/QA staff effectively investigate customer/consumer complaints using root cause analysis, corrective actions and preventive measures and respond to complaints in the required time frame and analysing company trends. - Responsible for the selection, motivation and development of Quality Assurance/ QC personnel to ensure all positions are effectively staffed and future management is developed. Ensures food safety and quality training is effective for all employees.

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