Regional Operations Manager

Job Description : REGIONAL OPERATIONS MANAGER UAE POSITION SUMMARY The Regional Operation Manager is responsible for the entire business performance of the establishment. He is to work closely with all heads of Departments to ensure the success of Maison Samira Maatouk brand on a worldwide level. The Regional Operation Manager acts as the main liaison between the owner and all Maison Samira Maatouk staff DUTIES AND TASKS Meet regularly with COO and • Act as their representative in all executive managerial decisions • Elaborate the strategic objectives of the company in their presence • Communicate with them on all matters related to the operation • Attend meetings as required • Implements decisions taken and monitor the improvement • Coordinate with the owner on the financial targets • Take all necessary measures to achieve set targets Franchise development • Set with the Franchise manager strategic targets for franchise development • Supervise the franchise development • Follow-up with Franchise manager on development of franchise • Follow-up with Franchise manager on the application of standards Financial • Present and discuss the yearly company budget to the Group COO • Submit a detailed action plan, marketing plan, manning and other supportive disclosures to the Group COO • Guarantee meaningful and achievable budgets by following accurate research and the application of in-depth knowledge of the industry • Ensure that the budget process is implemented and that regular planning and control is conducted systematically • Supervise all financial matters of the company • Elaborate and implement corrective actions to adjust the company’s performance • Set pricing strategy and implement a revenue maximization policy • Ensure that the revenue plan and budget are in line with company strategy • Ensure that all financial targets are being achieved, e.g. through purchase discounts, debt collection, etc. Managerial • Set up mid and long term plans and strategies for Maison Samira Maatouk • Execute development plans and strategies with the respective teams and departments • Research, study, analyze and present opportunities for Group COO • Hold quarter meetings with Group COO • Act fairly towards the company's shareholders • Ensure the company has a reputation for high standards of business conduct • Ensure that Maison Samira Maatouk brand values are maintained at all times • Conduct regular meetings with Maison Samira Maatouk top management to discuss new ideas on how to develop the business • Approve the recruitment of the personnel • Participate in evaluation, pay-rate adjustment, termination, and other aspects related to Maison Samira Maatouk personnel as needed • Assess personnel training needs • Implement training and follow up • Encourage personnel to perform at the peak of their ability • Ensure personnel consistency, professionalism, and responsibility at all times • Enforce the implementation of actions towards the safety, comfort, and cleanliness of Maison Samira Maatouk outlets • Achieve client satisfaction goals and ensure maintenance and security of Maison Samira Maatouk physical assets • Ensure that the property and its inventories are always maintained, and that they are at their best conditions • Provide and ensure a climate that is consistent with the mission and vision statement of Maison Samira Maatouk • Ensure the implementation of and adherence to all policies and procedures • Collaborate with outsourcing companies as required • Ensure accurate, complete, and timely communication among various employee groups Marketing • Set up and control long term brand(s) development plans and strategies • Analyze brand(s) position in different market based on market surveys and analysis • Ensure that effective marketing plans and strategies are implemented and conducted • Follow up on marketing and sales activities to ensure sales stability and growth Operational • Overlook daily operation workflow of all departments and the company • Analyze weekly reports of different departments (Operation department, Finance & Accounting department, Sales & Marketing department, Administration and Human Resources department, Franchise department, IT department, Maintenance department, Quality control department, Production department and Procurement department) • Keep strong business relationships with all stakeholders • Negotiate contracts and deals with suppliers when needed • Set up procedures for a safe operation work flow • Create a high, team-oriented morale • Plan work schedules and assign duties Customer service • Ensure that proper guest satisfaction control systems are implemented • Ensure that customer relation management is in place and customer database is updated • Handle promptly customer complaints • Ensure that customer complaints and/or problems are handled without delay and that effective follow-up action takes place to avoid a recurrence • Ensure the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticism • Foster good relations with clients and potential clients

---