Retail Head

Job Description : TELECOM HEAD OF RETAIL ZAMBIA This role will be responsible to plan, organize, direct and control all the marketing, sales and financial activities of the organizations Retail Outlets including creating new business opportunities, locations, train and support Franchise partners and ensuring profitability and maintaining high level of company image, reputation and competitive advantage. Execute nation-wide Retail partnerships strategy, policy and procedures for overall Retail Sales strategy that are aligned to current and future business objectives Leads the implementation of annual business plans and budget. Develop plans and strategies to meet set customer acquisition and revenue targets Ensure effective and efficient cost control measures. Drive Sales of Products and Services across the business Execution of promotional campaigns to acquire new customers and stimulate upselling of products and services amongst existing customers Ensure Brand uniformity and cleanliness across all Retail outlets Provision of input and feedback to the Business on market trends, needs and activities surrounding customer needs Recruitment and management of Suppliers and Partners. Management of all Customer Experience within the Retail network. Develop and execute an effective financial management framework, including appropriate policies, processes and procedures for finance operations and enforces these in order to establish practice that ensures accountable and judicious management of financial resources within the environment. Execute Retail collaboration activities in conjunction with the Sales and Distribution and Marketing teams. Management of Dealerships and any franchise networks Ensure efficient and effective Stock/Inventory Management and setting of stock reorder levels in the Retail outlets. Ensure efficient and effective Cash Management and setting of policies, processes and procedures. Effective management and development of direct reports, effectively linking performance management, learning and development, talent management and the business Employee Value Proposition to achieve optimum performance

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