General Manager

Job Description : GM KSA FOR AUTO experienced automotive General Manager with a strong background in aftersales and operations, preferably with extensive experience in managing multi-regional teams. This role will be based in Jeddah, Saudi Arabia, and will oversee the aftersales operations. The ideal candidate will have a proven track record in driving operational excellence and customer satisfaction, alongside a deep understanding of the cultural and market dynamics. Strategically manage and optimise aftersales operations, ensuring high standards of service quality and customer experience. Develop, implement, and monitor aftersales strategies to drive profitability, enhance customer retention, and meet service KPIs. Lead a multi-country team, fostering a culture of continuous improvement, accountability, and performance. Drive operational efficiencies through the implementation of best practices and process improvements. Oversee budget management, cost control, and resource allocation to meet business objectives and revenue targets. Liaise with local teams and partners to ensure compliance with regional regulations and alignment with company policies. Conduct regular performance reviews and provide mentorship to regional teams to maintain high levels of engagement and development. Minimum of 18+ years in aftersales operations, with at least 5 years in a senior management role overseeing multiple regions. Strong operational and strategic planning skills, with proven expertise in driving profitability and customer satisfaction in aftersales services. A seasoned leader capable of managing cross-cultural teams and building collaborative partnerships across borders.

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