Workshop Manager

Job Description : 2W WORKSHOP MAANGER MALI 10+ years experience 1. Oversee day-to-day operations of the service and sales floor. 2. Define and delegate day to day work for service supervisors, sales executives and accounts and admin personnel. 3. Ensure smooth workflow across service, sales, and spare parts departments. 4. Implement and monitor shop policies and procedures for efficiency. 5. Manage inventory levels for spare parts and bikes. 6. Monitor shop budget, expenses, and revenue targets. 7. Handle cash flow, invoicing, payments, and ensure accurate bookkeeping. 8. Analyze monthly financial reports and provide insights to management. 9. Implement cost-control strategies and improve profitability. 10.Supervise and manage a team of technicians, sales staff, and customer service representatives. 11. Recruit, train, and mentor employees to ensure top-notch performance. 12. Schedule staff shifts, ensuring adequate staffing during peak hours. 13. Conduct performance evaluations and address any employee concerns. 14. Ensure high levels of customer satisfaction by managing service quality and after-sales support. 15. Address customer complaints and resolve any issues promptly. 16. Build relationships with customers to drive repeat business. 17. Oversee the maintenance and cleanliness of the shop and service area. 18. Ensure that all tools and equipment are functioning properly and serviced regularly. 19. Ensure that ERP, DMS, and other data consolidation tools are functioning properly and they are used appropriately 20. Ensure 5S at work shop, showroom and office spaces 21. Ensure the facility complies with safety and environmental regulations. 22. Monitor and manage the sales process, from inquiry to closing, ensuring all sales targets are met. 23. Collaborate with sales staff to develop strategies for increasing sales. 24. Maintain accurate records of service history, sales transactions, and customer information. 25. Prepare regular reports on shop performance, sales, and inventory for senior management. 26. Monitor attendance of staff and employees and ensure that attendance policy is adhered to

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