Service Head

Job Description : 2W SERVICE HEAD MALI 15+ years experience 1. Focus on Service Reach for customers by appointing of Service Associates in potential areas and execution of service camps to enable better service availability. 2. Identifying the training needs and impart training to the dealer staffs to get knowledge about the product / models, systems regarding product / Non product and policies. 3. Developing Private garage mechanic (PGM) and Spare parts retailer (SPR) in assigned areas of assigned territory. 4. Providing Training for New branches / PGMs and SPR to enable them to run their function smoothly. 5. Implementing New Service Schemes to improve the workshop revenue. 6. Adopting action plan to improve customer satisfaction level by doing of survey amongst customers about feedback / perception, Product, Service and Parts availability. 7. Ensuring Readily Parts Availability to the customers. 8. Interaction with OEMs & enhancing the brand building with each other. Also propagate interaction with the dealer staffs to resolve the issues as fast as possible. 9. Monitoring PDI& Installations are done for every vehicle through Installers to deliver defect free vehicles to Customer and create awareness about usage. 10. Monitoring Customer Complaints resolution lead-time. Accordingly analyzing & recommending solutions to faster resolution of the complaint 11. Warranty Administration through Failed Parts Inspection and providing input to company on High Contributors of Warranty for early concern resolution. 12. Providing regular Product feedback on failure issues etc for improving the same to achieve. 13. Responsible to analyze Regions for Marketing, Training, service, workmanship, Spare part availability and movement and developing unit.

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