Global Vendor Manager

Job Description : GLOBAL ICT VENDOR MANAGER DUBAI an experienced ICT Global Vendor Manager to join their team in Dubai. The successful candidate will be responsible for managing relationships with vendors, ensuring service quality, cost-effectiveness, and compliance with contractual obligations. Act as the primary point of contact for IT vendor-related issues, ensuring timely and effective resolution. Facilitate regular meetings with vendors to discuss performance, contract adherence, and future needs. Lead the negotiation, development, and renewal of IT vendor contracts. Monitor and manage contract compliance, including service level agreements (SLAs), key performance indicators (KPIs), and other contractual commitments. Collaborate with internal stakeholders to identify business needs and recommend appropriate vendors. Conduct thorough evaluations of potential vendors, including due diligence, risk assessment, and cost-benefit analysis. Manage the vendor selection process. Collaborate with Service Delivery Management to track and analyse vendor performance against SLAs, KPIs, and other metrics. Monitor and manage vendor-related expenses to ensure cost-effectiveness. Assess and mitigate risks associated with vendor relationships. Extensive experience in vendor management (+15 years). Strong understanding of IT systems, software, hardware, and services. Proven experience in managing a diverse portfolio of IT vendors (including hardware, software and service providers). Experience in negotiating and managing high value and/or complex contracts. Excellent communication and interpersonal skills. Strong analytical abilities. Ability to work collaboratively with cross-functional teams. Knowledge of risk management and compliance in a technology environment.

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