Technical Advisor

Job Description : TECHNICAL ADVISOR WEST AFRICA seeking a Technical advisor to provide customer support to ensure sufficient problem solving, failure analysis and training is provided to Mechanics at their client sites in West Africa. Responsibilities: Technical and product support on earthmoving equipment on site. High level training to Mechanics on trouble shooting and problem solving. Ensuring technical development and adequate training for OEM standards to be maintained. Root cause failure analysis. Continuous improvement initiatives. Maintaining of improving customer relationships. Establishing and maintaining training, development and motivational procedures and practices. Ensuring health and safety standards are maintained. Requirements: Qualification and Skill Millwright Trade Certificate. Grade 12 certificate. 10 years previous experience in the maintenance of Komatsu, Caterpillar and other similar brands of HME within the mining sector. 5 years experience in a senior product support / client advisory capacity. Experience providing training to local artisans as an expatriate in Africa. Able to read and interpret hydraulic and electric schematics. Familiar with engine and powertrain design and function. Strong client liaison and relationship management skills. Computer literacy and CMMS experience. Benefits and Contractual information: FIFO roster. Fixed term renewable contract.

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