IT Manager

Job Description : IT MANAGER MELBOURNE AUSTRALIA This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects. As an IT Manager, you will be the main liaison point for clients and their immediate team. Your role will involve working closely with clients to understand their business and technical needs, providing them with tailored solutions that add value to their o Deliver and interpret technical information to clients such as reporting, budgets, support contracts, project information and support issues Leading technical projects with customers ranging from systems, networks and infrastructure Proactively identify potential issues and provide solutions before they escalate Manage the client agreements and ensure contractual obligations are adhered too Providing leadership to a small team of engineers 12+ years of experience working within an MSP, with a solid understanding of service delivery, client management, and industry best practices In-depth knowledge and experience managing technical projects, particularly in areas related to infrastructure, networks and cyber security Prior experience working on technical design elements with a broad understanding of systems, networks and infrastructure Familiarity with key frameworks and standards such as Essential 8 Technical project management experience including project scoping and cost initiatives ITIL certified Strong stakeholder management skills

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