Technical Operations Head

Job Description : Head of Technical Operations for an Automotive Technology Company based in Dubai. Location – Dubai, UAE Salary – 25,000 - 30,000 AED/month + family benefits (visa & annual flights) Qualifications: University Graduate preferably in computer science or equivalent field. 10+ years in management and IT operations. Should possess ITIL/PMP/ISO 9001certifications. Required Skills: Expertise in Language. Fluent in Arabic and English Proficiency in computer ITIL certification PMP certification ISO 9001 certified Management skills Leadership skills Interpersonal skills Communication Skills Business Acumen Transparency Analytical skills Motivational Skills Budgeting skills Negotiation Skills Customer Oriented Key Responsibilities: Provide inputs to the R&D and Business Development teams by conducting site assessments, developing maintenance plans, identifying required equipment and hardware, and estimating installation costs, ensuring alignment with service strategy and design principles. Schedule and manage preventive and reactive maintenance for parking equipment, systems, and networks across all sites, in accordance with best practices for service operations and continual service improvement (CSI). Ensure that all maintenance activities adhere to defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), maintaining high availability and performance of parking systems. Lead and deliver training activities to end users, ensuring continuous operation of parking equipment on-site and fostering user self-sufficiency, in line with ITIL's knowledge management practices. Oversee the installation, maintenance, and deployment of parking equipment and software, ensuring smooth transition of new or modified services into live operations as per ITIL service transition guidelines. Collect, analyse, and provide statistical data on service and equipment performance, preparing detailed written reports for management, in accordance with ITIL’s service measurement and reporting practices. Ensure performance monitoring aligns with KPIs and SLAs, focusing on continuous service improvement and quality management. Oversee daily operations of car park and valet services, ensuring quality, efficiency, and compliance with client expectations and SLAs, managing incidents and problems according to ITIL guidelines. Coordinate changes to services or equipment to minimize disruptions and ensure all changes are logged and tracked through a formal change management process. Develop and implement Standard Operating Procedures (SOPs) for all facilities, ensuring staff adherence as per ISO and ITIL standards, with a focus on process standardization and efficiency. Submit daily, weekly, and monthly reports on parking performance to clients within agreed timelines, ensuring transparency and alignment with client expectations as per the contract, in accordance with ITIL's service reporting processes. Ensure that health and safety policies are adhered to in accordance with client and internal guidelines, embedding safety standards into daily service operations to align with ITIL’s service design and operational procedures. Oversee the recruitment, rostering, and performance monitoring of staff, ensuring optimal resource allocation to meet operational targets and handle demand fluctuations, in line with ITIL’s capacity and workforce management practices.

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