Chief Operating Officer

Job Description : COO AUTO FOR EAST AFRICA The COO will be responsible for overseeing all aspects of the business, including Sales, Services, Marketing and Operations. The ideal candidate will have a strong background in the Automobile Dealership Industry, excellent leadership skills, and a proven track record in Sales, Services, Profitability & Per Employee Productivity Key Area of Responsibilities (AoR): 1. Strategic Leadership: Develop and implement a comprehensive business strategy to drive sales growth, profitability, and market share 2. Operations Management: Oversee all dealership operations, including sales, service, parts, and finance 3. Marketing and Sales/ Services: Develop and execute marketing, sales & service strategies for Customer Engagement (Net Promoter Score) and business growth 4. Human Resources: Lead and manage a team of employees, including hiring, training, and performance management 5. Guest / Customer Satisfaction: Ensure exceptional guest/ customer service and satisfaction across all dealership departments 6. Manufacturer Relations: Build and maintain strong relationships with Toyota Kirloskar Motor (TKM) Private Limited and other Industry partners 7. Risk Management: Identify and mitigate risks to the dealership's reputation, finances, and operations. 8. Community Involvement: Represent the Dealership in local community and Industry Events, promoting the Company's reputation and interests. 1. High Levels of Integrity, Ownership, Responsibility, Drive to Excel, Team Work & Initiative 2. Minimum 25 years of experience in the Automotive Industry, with focus on Dealership Management 3. Proven track record of success in driving sales growth, profitability, and market share as COO / Vice President Sales/ Services for Automobile Dealership Company in India 4. Excellent Leadership and Management skills with experience leading Cross-functional Teams 5. Strong Communication and Interpersonal skills with the ability to build relationships with Guests/ Customers, Employees, and Industry Partners

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