General Manager

Job Description : Head of International Contact Centre An exciting opportunity as Head of International Contact Centre has become available with this international company, overseeing their expanding South African operations based in Cape Town. About the role: Responsible for planning, developing, and managing the overall International Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Oversee all operations of the contact centre , ensuring exceptional customer service and operational efficiency. Tracking, measuring, and reporting of the overall International Contact Centre productivity and efficiency. Ensure that the global corporate standard service levels, operational and business requirements are met. To monitor performance, coach and motivate staff to maximise every selling opportunity for MSC Cruises to exceed revenue targets in conjunction with market leads in each market.

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