Retail Operations Head

Job Description : HEAD OF RETAIL OPERATIONS UAE Al Douri Group is looking for Head of Retail Operations - FMCG. Al Douri has 14 retail marts, 1 cash and carry across the UAE. The Head of Retail plays a important role in overseeing and strategizing all aspects of a company's retail operations. This position requires a blend of leadership, business acumen, and a deep understanding of consumer behavior and market trends. The Head of Retail reports to the Head of Sales and collaborates closely with various departments such as marketing, sales, operations, and finance. The Head of Retails Operations manages the business strategies and identifies new business opportunities. Promotes innovation and productivity. Operates in a fast-paced business environment. Conducts research on consumer behaviors, operation activities and industry trends to enhance sales performance. Head of Retails Operations must be a resourceful, forward-thinking leader who can multi-task. Must be able to manage a large retail workforce. Operations : - Maintains the stability and reputation of the stores by complying with legal requirements. - Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual. - Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management - Contributes to future development at strategic and operational level. - Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations. - Oversee the retail technology solutions like POS systems, Ecommerce and CRM to improve the efficiency. Sales : - Increase sales to maximize profitability while reducing costs through well managed operational controls. - Drive sales and retail improvements through analysis and support. - Propose measures to improve operational performance. - Ongoing review of sales results versus targets and budget. - Organize promotions which helps in improving sales and gross margin People Management: - Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results. - Maintains store staff by assisting in recruitment, selection, orientation and training. - Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results. - Protects staff by providing safe and clean environment. - Commercial communication to all staff. - Develop the sales staff and support areas to optimize sales and profits. - Create and develop a coaching culture as well as promoting an environment that promotes diversity. - Lead the store team to deliver a profitable business. - Ensure staff have a high level of customer awareness and product knowledge. - Liaise with Training Department to develop and manage the company's sales and product training programms Merchandise : - Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends. - Market merchandise by studying advertising, sales promotions, display plans, analyzing operating and financial statements for profitability ratios. - Secures merchandise by implementing security systems and measures. - Set the highest international merchandise standards. - Liaise with Buying/ Purchase and Production department to ensure range and stock levels are consistent with business requirements. Financial: - Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions - Maximize sales and profitability for the company. - Set monthly targets, monthly and annual budgets. - Update forecast results. - With closely with Management to provide quality retail information. Customers: - Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements - Protects customers by providing safe and clean environment - Take account of customers’ needs and shopping habits and competitor activity - Use a range of internal and external information data to initiate business changes and create a customer focused culture. - Responsible for handling the customer service team. Marketing: - Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Knowledge: - Maintains a professional and technical knowledge by attending exhibitions, workshops, reviewing professional publications, establishing personal networks, and participating in professional groups. - Plan and execute marketing strategies that drive footfall and sales in stores Minimum Qualification: · Graduate in Business Administration or any equivalent qualifications. Minimum Experience and additional skills 15+ years or more experience at senior level in FMCG businesses. Excellent English & Arabic language Prior leadership experience MS Office Suite working experience Analytical Skills Business Acumen and Entrepreneur spirit - This is very important for this role.

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