Group Chief Operating Officer

Job Description : GROUP COO VIETNAM An exciting opportunity has arisen for an experienced Group Chief Operating Officer (GCOO) to join a dynamic healthcare group. The successful candidate will be responsible for overseeing the day-to-day operations, ensuring the highest standards of customer service, and driving operational excellence across all departments. This role offers a chance to make a significant impact in a fast-paced environment, with the opportunity to shape processes, solve problems, and manage daily operational challenges. * Oversee day-to-day operations of a dynamic healthcare group * Drive operational excellence across all departments * Opportunity to shape processes and solve operational challenges What you'll do: As the Group Chief Operating Officer (GCOO), you will play a pivotal role in shaping the future of our client's healthcare group. Your leadership will ensure efficient service delivery across all departments while fostering a culture of continuous improvement. You will have the opportunity to build, review, and optimize operational processes that enhance efficiency and patient satisfaction. Your problem-solving skills will be crucial in addressing operational issues promptly. You will also oversee customer service functions to ensure high levels of patient satisfaction. Your role will extend to managing retail services within the group, collaborating with finance teams on budget management, and mentoring your team towards excellence. * Lead and manage the daily operations of the healthcare group, ensuring efficient and effective service delivery across all departments. * Build, review, and optimize operational processes to enhance efficiency, quality, and patient satisfaction. * Address and resolve operational issues promptly, ensuring minimal disruption to services. * Provide strategic direction and guidance to department heads, fostering a culture of continuous improvement and innovation. * Oversee all customer service functions, ensuring a patient-centric approach and high levels of satisfaction. * Ensure the proper maintenance and operation of all facilities and equipment, adhering to safety and regulatory standards. * Manage retail services within the healthcare group, optimizing performance and profitability. * Collaborate with the finance team to develop and manage budgets, ensuring financial sustainability and growth. * Mentor and develop a high-performing operations team, promoting a culture of accountability and excellence. What you bring: As an ideal candidate for the Group Chief Operating Officer (GCOO) position, you bring along proven experience from a senior operational role within a complex business environment. Your strong business acumen and problem-solving skills will be instrumental in building and optimizing processes, managing daily operational challenges, and driving the healthcare group towards success. Your resilience will enable you to thrive in a fast-paced environment. You have demonstrated leadership skills with a track record of guiding and developing high-performing teams. A bachelor's degree in Business Administration, Healthcare Management or a related field is required, while an MBA or equivalent advanced degree is preferred. * Proven experience in a senior operational role within a complex business environment, preferably in the healthcare sector. * Strong business acumen with the ability to build and optimize processes. * Ability to solve problems and manage day-to-day operational challenges. * Resilient personality capable of thriving in a fast-paced environment. * Demonstrated ability to lead, guide, and develop teams. * Bachelor's degree in Business Administration, Healthcare Management or related field; MBA or equivalent advanced degree preferred.

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