General Manager Quality

Job Description : GM QUALITY ASSURANCE DRC 15+ years experience This role defines the quality policy of Company in alignment with company strategy. It will ensure that highest quality and safe products are provided to Company customer. It will also stay abreast of latest developments in food technology and lead training & education programs for suppliers and restaurants on quality standards / product norms. Financial Accountability (cost/revenue with exclusive authority) Budgets for implementing quality assurance processes and controls. Organizational Relationship & Reporting Structure Reporting To Head - Supply Chain & Quality Assurance Job Responsibilities Areas of Responsibility Description of responsibility Planning/ Strategy 3-1-Q 1. Lead the national Quality Assurance function towards consistently providing safe & quality products to the consumers and giving a competitive edge to the organization Key functional responsibilities : 2. Develop & Review quality standards, policies & procedures at restaurants & supplier locations to ensure safe, consistent and best in class quality of products & services 3. Ensure Company approved suppliers are consistently conforming to company and local regulatory specifications for physical, chemical and microbiological attributes 4. Oversee new food category vendor evaluation processes from quality standpoint 5. Oversee product complaint management processes 6. Collaborate with Global QA at Company organization to leverage the best practice 7. Collaborate with corporate communications to build brand trust and communicate value to customers 8. Provide guidance, information and drive trainings on technical advancement to internal stakeholders 9. Drive trainings for suppliers on Company Quality Standards and product norms 10. Analyze latest developments in food technology and works with Supply Chain to drive initiatives for suppliers & restaurants to improve product quality 11. Drive Nutrition & Health Benefit Projects as well as value improvement based supply chain projects for food categories with suppliers 12. Develop a strong professional relationship with the Industry associations to keep updated on the development related to food 13. Drive mechanisms to seek feedback from operations Managers, identify and implement areas for improvement from quality and safety standpoint People Management 14. Perform the role of a people manager for the department : a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal b. Oversee team development and drive motivation levels of the team c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets (Outside the Organization) 1. Quality verification agencies 2. Supplier partners (On need basis) 3. Regulatory authorities Job Requirements Educational Qualification Mandatory : Food Technologist Degree

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