IT Application Manager

Job Description : IT APPLICATION SMANAGER DUBAI * This role will manage the company’s day-to-day IT operations, ensuring the security, reliability, and scalability of IT software, specifically trading platforms (i.e. ETRM/CTRM), ERP systems, compliance tools, and analytics platform * Reporting into Head of IT and COE. Key Responsibilities: Responsible for oversight and maintenance of IT software applications. Oversee the lifecycle of enterprise applications, including trading platforms (e.g., ETRM/CTRM), ERP systems, compliance tools, and analytics platform. Work closely with trading desks to optimize application functionality and user experience. Manage application performance, availability, and security to minimize downtime and operational risk. Perform daily system monitoring, verifying the integrity and availability of all system and application logs. Oversee the receiving and logging support incidents and requests from end users – troubleshooting and resolving issues in collaboration with key system vendors. Process the onboarding and offboarding of new and departing employees, including managing access to all trading applications. Coordinate the day-to-day interactions with key IT vendors, service providers and consultants, monitoring vendor performance and ensuring compliance with contract terms. Monitor for potential cybersecurity threats and assist in the response to security incidents. Assist the development and implementation of disaster recovery and business continuity plans to ensure the availability of IT systems in the event of a disruption. Regularly test and update disaster recovery plans to ensure their effectiveness. Enforce policies to control risks associated with end-user computing (EUC) applications (cataloguing, securing, controlling access to critical applications). Monitor IT expenditures and identify opportunities for cost savings and provide regular updates on performance against IT budgets to management. Contribute to the continuous improvement of IT processes Collaborate with the business on ad hoc projects and initiatives. Required: Ability to work in a fast moving, early stage trading organisation, supporting growth whilst ensuring control and risk management objectives are met. In-depth knowledge of ETRM and ERP systems and development tools Experience with database management. Familiar with document management systems, reporting suites (e.g. Crystal Reports), and APIs Problem-Solving: Strong analytical skills for troubleshooting and support across software development lifecycle phases Strong communication skills, collaborative and inclusive Project management experience Experience working with vendors, providers and other internal business teams Previous experience working within a Commodities trading environment is advantageous. Preferably Bachelor of Science in Computer Engineering or related IT qualifications

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