IT Operations Head

Job Description : HEAD OF IT OPERATIONS ABU DHABI UAE A prestigious institution based in Abu Dhabi, offering a dynamic and innovative environment for professionals. Job Description Deploy and maintain monitoring tools to track KPIs like CPU usage, memory, network traffic, and response times, ensuring early detection of anomalies. Implement automated alerting systems to reduce manual intervention and ensure quick responses to performance issues. Oversee adherence to SLAs and platform performance standards, ensuring effective incident resolution and API performance. Analyse incidents, prioritise based on severity, and manage escalation protocols for critical issues, while maintaining accurate incident records. Lead security management efforts, including vulnerability monitoring, and ensure proactive threat mitigation, along with BCM/DR planning and recovery drills. Conduct post-incident reviews and root cause analysis, driving continuous improvements and implementing preventative measures. Manage vendor relationships, the operational budget, and ensure comprehensive technical documentation for efficient incident resolution and platform management. The Successful Applicant Minimum of 15 years of experience in operations management, with a strong focus on IT operations, platform monitoring, and incident management. Must have experience leading IT operations in a large international firm. Proficiency in Arabic is preferred. Proven expertise in real-time platform monitoring, incident response, security management, and adherence to SLAs. Strong leadership and communication skills, with the ability to drive operational excellence. A Bachelor's degree in Information Systems, Operations Management, or a related field, and mandatory ITSM certification.

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