Human Resources and Operations Head

Job Description : Head of Operations and HR to join their Oceania Leadership Team. Ensuring operational excellence and fostering a great workplace culture. The successful candidate will be responsible for the day-day operations of a start-up becoming successful l through professional project management, optimising key performance indicators, and ensuring effective day-to-day business operations. This role is based in Sydney but will involve working across Australia. Drive strong performance across the region Ensure operational excellence and a great workplace culture Based in Sydney, working across Australia - main location SCONE. NSW Aiming to be 20-30 offices across Australia that you will support with the set up What you'll do: As the Head of Operations and HR, your role will be pivotal in driving strong performance across the region. You will be responsible for executing operational strategies, communicating and optimising key performance indicators, allocating budgets, focusing on business development, managing projects, supporting client retention and satisfaction, ensuring smooth daily operations, and coaching managers on leadership and team management. Your ability to foster a great place to work that aligns with company culture and values will be crucial. Setting up various offices around Australia Working closely with the International Leadership team All HR in Australia; on boarding, business partnering, strategy, retention projects, employee surveys and much more Operational execution of the build strategy for the region Communication & optimisation of key performance indicators (e.g., EBITDA, employee engagement, customer satisfaction, Health and safety etc.) for the region Budget allocation and monitoring together with the clinics and CFO Some business development, continuous improvement and cost reduction Project Management of operational Projects (e.g. implement new systems) Support in client retention & satisfaction – together with CMO Ensuring effective day-to-day business in the different functions and locations Coaching of managers on leadership and team management to ensure cohesive teamwork and effective decision making across the organisation What you bring: As the Head of Operations and HR, you bring a wealth of experience from similar roles within large organisations. Your strong knowledge of operational management and HR practices sets you apart. You have excellent communication skills which allow you to engage effectively with stakeholders at all levels. Your experience in project management with a focus on business development is essential. Your ability to coach and mentor managers on leadership and team management is highly valued. Furthermore, your understanding of local labour laws and company policies ensures compliance throughout all operations. Proven experience in a similar role within a large organisation Experience working in a start-up organisation would be desired Strong knowledge of operational management and HR practices Excellent communication skills with the ability to engage with stakeholders at all levels Experience in project management with a focus on business development Ability to coach and mentor managers on leadership and team

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