Retail Head

Job Description : HEAD OF RETAIL NIGERIA retail business in Nigeria and Accra. Our client portfolio includes iconic names such as L’Oréal, Calvin Klein, Charles Tyrwhitt, New Balance, Dune, Also, Tommy Hilfiger, Converse, National Brans (South Africa), Nike, Swatch, Levis and sough after designer brands. With over 25 years of experience in distributing and retailing health, beauty, fashion and lifestyle brands. Role Purpose: The Director of Retail Operations for Accra & Ghana will be responsible for leading, optimizing, and scaling all retail operations across Accra & Nigerian markets. This includes overseeing sales performance, customer experience, store expansions, operational efficiency, and people development, while aligning closely with global brand strategies. The role will be critical in driving profitable growth, operational excellence, and brand dominance across diverse and dynamic markets. Key Responsibilities: Strategic Retail Leadership Develop and execute the operational strategy for retail stores across Accra & Nigeria. Translate global retail strategy into actionable local market plans. Identify market-specific opportunities and challenges; adjust tactics accordingly. Sales and Financial Management Drive retail sales growth and profitability across all markets. Oversee annual budgeting, forecasting, and P&L management for retail. Optimize cost structures, operational efficiency, and gross margins. Store Operations Management Lead all aspects of store operations: SOPs, stock management, in-store experience, loss prevention. Oversee new store openings, refurbishments, and relocations across regions. Ensure each store meets brand and operational standards (VM, Customer Service, Compliance). Implement consistent retail processes and standards across countries. Manage supply chain collaboration to ensure stock availability and timely replenishment. Customer Experience and Brand Building Champion superior customer experience initiatives across physical and digital channels. Drive loyalty programs, CRM initiatives, and personalization strategies. Ensure brand integrity and consistency across all stores and customer touchpoints. Digital and Omnichannel Integration Integrate offline and online retail strategies to offer a seamless omnichannel experience. Support growth of e-commerce and digital retail initiatives in Accra & Nigerian markets. People Leadership and Development Build, lead, and mentor a strong team of regional, area, and store managers. Drive employee engagement, retention, and succession planning initiatives. Lead training and capability-building programs to uplift in-store talent. Qualifications and Experience: Bachelor’s degree in business administration, Retail Management, or related field (master’s preferred). Minimum 18+ years experience in multi-country retail leadership roles (preferably in fashion, lifestyle, or consumer brands). Proven track record of scaling retail operations across emerging markets. Strong financial acumen and P&L ownership experience. Deep understanding of Accra & Nigerian market dynamics, consumer behavior, and retail ecosystems. Ability to travel extensively across Accra & Nigerian.

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