Retail Head

Job Description : RETAIL HEAD ZIMBABWE Develop and implement national retail strategies aligned with the company’s vision and goals. Drive business development initiatives and expansion plans for new locations. Ensure consistent brand execution and operational standards across all stores. Recruit, train, mentor, and manage a high-performing team of regional/store managersFoster a culture of accountability, innovation, and customer-centric service. Set performance targets and conduct regular reviews. Monitor and drive sales performance and store profitability. Analyze sales reports, market trends, and customer data to inform decisions. Optimize stock management, merchandising, and store layouts to maximize revenue. Oversee all store operations, including staffing, scheduling, inventory, logistics, and security. Ensure all stores comply with company policies, legal requirements, and health & safety standards. Maintain high levels of cleanliness, customer service, and presentation in all stor Implement customer service best practices across all branche Ensure the delivery of a consistent and superior customer experience across all touchpoints. Prepare detailed weekly/monthly performance reports for executive leadership Track KPIs such as sales, foot traffic, conversion rates, shrinkage, and customer satisfaction. Use data insights to identify challenges and recommend actionable solutions. Key Skills: Proven track record of managing multiple retail outlets or regions. Strong financial acumen and ability to analyze reports and budgets. Excellent leadership, interpersonal, and problem-solving skills. Willingness to travel extensively across the country. Strong logistics knowledge / experience Qualificatrions: Bachelor’s degree in Business Management, Retail Management, Marketing, or related field (MBA is a plus). Minimum 8–10 years of retail management experience, with at least 5 years in a senior leadership role.

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