General Manager

Job Description : GM RETAIL The General Manager – Retail will lead the strategic, commercial, and operational direction of the company’s retail business across the UAE. This role carries full P&L accountability and focuses on multi-outlet operations, retail expansion, product development, and commercial strategy. The GM will drive business growth through networking, site development, outlet performance, and product innovation, while maintaining a high standard of customer experience and operational excellence. Key Responsibilities: 1. Strategic Leadership & Business Growth Develop and implement a clear retail strategy to achieve long-term business objectives. Translate corporate vision into actionable plans across retail, operations, and commercial functions. Set strategic direction for expansion, product innovation, and market differentiation. Monitor retail trends, customer insights, and competitive intelligence to inform strategic planning. 2. Retail Operations & Outlet Management Oversee daily operations of all outlets to ensure efficiency, consistency, and profitability. Maintain SOPs for customer service, inventory control, and store presentation. Conduct regular performance audits and implement corrective measures as needed. 3. Business Development & Retail Expansion Lead the expansion of retail presence through new store openings and regional development. Identify high-potential locations, negotiate leases, and manage fit-out and opening schedules. Build and leverage relationships with mall operators, developers, and retail landlords across the UAE. Evaluate market feasibility, demographic trends, and ROI models for new locations. 4. Product Enhancement & Development Collaborate with product, merchandising, and buying teams to enhance product offerings and service experiences. Introduce new product lines or categories based on consumer feedback and market trends. Align product assortment and innovation strategies with store formats and customer profiles. Optimize inventory turnover and product lifecycle across retail channels. 5. Commercial Performance & Financial Oversight Own the full P&L for the retail division and drive revenue, cost control, and margin improvement. Lead pricing, promotion, and inventory strategies in collaboration with marketing and merchandising teams. Ensure financial targets, budgets, and forecasts are met or exceeded. Analyze sales reports and performance data to drive strategic decisions. 6. Team Leadership & Talent Development Build and manage a high-performing retail team including area managers, store managers, and front-line staff. Foster a customer-first culture and instill a sense of ownership and accountability across all levels. Define career paths, succession plans, and talent development initiatives. Ensure training, onboarding, and development programs are aligned with company values and retail standards. 7. Networking & External Engagement Represent the company at industry events, retail forums, and government bodies as required. Cultivate a strong network with stakeholders to support business growth, reputation, and expansion. Keep abreast of legal, regulatory, and economic developments that may impact retail operations. Qualifications & Experience: Bachelor's degree in Business Administration, Retail Management, or related field; MBA preferred. Minimum of 12–15 years of retail leadership experience with proven success in multi-site management, business development, and product strategy. Strong knowledge of the UAE retail landscape, including mall ecosystems, lease structures, and consumer behavior. Demonstrated success in store expansion, team scaling, and P&L management. Key Competencies: Strategic Thinking & Execution Business Development & Expansion Planning Retail Operations Management Product Innovation & Commercial Acumen Financial & P&L Management Leadership & Team Development Negotiation & Stakeholder Management Market Analysis & Customer Insight

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