Technical Sales Manager

Job Description : TECHNICAL SALES MANAGER NIGERIA National Technical Sales Manager for its operations in Nigeria. The position is based in Lagos. Responsibilities Technical Enquiry Support · Organize and optimize technical problem-solving and training for customers on product and system applications. · Develop and implement customer-centric technical support processes. · Establish structured processes to support the sales team and enhance customer competitiveness. · Provide technical solutions and CAD support. · Manage product quality-related customer claims. Technical Project Support · Offer technical assistance from the early design phase through to project completion. · Assist in drafting specifications to ensure compliance with industry standards and accuracy in BoQs and design drawings. · Support developers, architects, and other stakeholders in assessing system feasibility and product viability. · Assist in producing CAD and design drawings. Technical Literature Development · Develop a comprehensive library of technical documentation, including: o Product Information Sheets o Technical Test Certificates System Testing & Innovation Support · Identify and collect all relevant industry standards and codes (e.g., fire and sound requirements). · Ensure that products and systems meet applicable industry standards and technical requirements. Technical Training · Prepare and deliver technical training in Nigeria for internal staff and external stakeholders (e.g., developers, architects, installers, etc.). · Create branded, on-site product and system installation training programs. · Collaborate with Sales & Marketing to organize promotional events to increase product and system knowledge. Industry Standards & Representation · Represent the company on professional technical bodies. · Monitor trends in construction technologies and industry norms. · Analyze competitor systems and lead benchmark testing and product development plans. · Collaborate with the Innovation team to identify and develop new product/system platforms. Cross-functional Collaboration · Work closely with Sales & Marketing teams to ensure a mutual understanding of market dynamics and customer needs. Team Leadership · Actively contribute to the marketing and sales team. · Lead and develop the Technical Department team. · Support sales personnel by equipping them with the technical knowledge needed for effective field support. Budgeting · Prepare, implement, and manage the technical department's budget. HR & Team Development · Handle recruitment, development, communication, and disciplinary matters in line with company policies. · Develop team competency profiles and KPIs; monitor and report on performance. · Identify and promote best practices; address performance gaps where necessary. Desired Skills and Experience Educational Qualifications A minimum of 10 years of relevant professional experience, including at least 5 years in a middle management role. Bachelor's degree in Building Science, Architecture, Engineering, or a related Business discipline. Postgraduate degree in Building Science or a related technical field is preferred. Membership with relevant statutory and professional bodies is required Core Competencies and Skills Strong numerical, verbal, and written communication skills. Proven experience with CRM systems and their effective use in customer relationship management. Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Familiarity with SAP, BIM (Building Information Modeling), and CAD tools. Solid understanding of technical concepts, with working knowledge of applicable building codes and regulations. Highly organized and detail-oriented, capable of managing multiple projects simultaneously and efficiently. Willingness to travel and stay overnight as needed; flexibility to work beyond standard office hours when required. Professional Experience Extensive experience in technical sales and/or marketing at a managerial level. Demonstrated ability to lead, manage, and develop high-performing teams.

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