RPA Head

Job Description : RPA HEAD MALAYSIA This role is based in the vibrant city of Kuala Lumpur and offers the chance to work within an innovative technology and operations function. The successful candidate will be responsible for providing proactive, timely, effective, and efficient support to business users in the Enterprise domain. This includes performing production support activities, collaborating with various teams to develop solutions, and leading the Enterprise support team. Opportunity to lead the Enterprise support team for L2 in IH2. Work within an innovative technology and operations function. Provide proactive, timely, effective, and efficient support to business users. What you'll do: As an RPA Support Lead, your role will be pivotal in ensuring smooth operations within the Enterprise domain. You will be at the forefront of incident management, adopting workflows and processes that ensure efficiency. Your collaboration skills will be put to good use as you work closely with development teams on requirements gathering and issue analysis. Your technical expertise will shine through as you troubleshoot 2nd level technical support issues, identifying root causes and working towards effective resolutions. Leading a small team of dedicated support engineers, you will oversee the overall governance of the team, ensuring that all incidents are reviewed and SLAs are met. Provide proactive, timely, effective and efficient support to users in the Enterprise domain space. Adopt standard Incident Management workflow and processes. Embrace standard Change Control Management practices. Collaborate with the Development team in requirements gathering and issue analysis. Participate in annual DR/BCM activities or infrastructure-related upgrades. Troubleshoot 2nd level technical support issues by identifying root causes. Manage incidents and collaborate with other technology teams for incident assignment and resolution. Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders. Lead a small team of support engineers responsible for overall governance of the team. What you bring: The ideal candidate for this RPA Support Lead role brings a wealth of experience from the banking industry. With 10 years of hands-on application L2 support experience, you are well-versed in the challenges and rewards of this sector. Your expertise with Robotics Process Automation applications such as Blue Prism, Automation Anywhere or UiPath will be invaluable in this role. You have a strong understanding of various technical platforms and programming languages, and experience supporting DevOps Tools. Your analytical and problem-solving skills are top-notch, allowing you to navigate complex situations with ease.

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